{"id":98830,"date":"2026-10-13T15:29:18","date_gmt":"2026-10-13T18:29:18","guid":{"rendered":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/?p=98830"},"modified":"2026-10-13T15:29:20","modified_gmt":"2026-10-13T18:29:20","slug":"sac-tera-limite-de-espera-e-novas-regras-para-reclamacoes-veja-mudancas","status":"publish","type":"post","link":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/sac-tera-limite-de-espera-e-novas-regras-para-reclamacoes-veja-mudancas\/","title":{"rendered":"SAC ter\u00e1 limite de espera e novas regras para reclama\u00e7\u00f5es; veja mudan\u00e7as"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\">Mudan\u00e7as entram em vigor nos pr\u00f3ximos 20 dias.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Blog do Eloilton Cajuhy \u2013 BEC<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#x1f4f2; <a href=\"https:\/\/whatsapp.com\/channel\/0029VaAT7tDLI8Yfj5y9Z50Z\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-orange-color\">Siga o canal do BEC no WhatsApp<\/mark><\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/i0.wp.com\/blogdoeloiltoncajuhy.com.br\/site\/wp-content\/uploads\/2021\/07\/SAC-Digital-696x522-1.jpeg\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"696\" height=\"522\" src=\"https:\/\/i0.wp.com\/blogdoeloiltoncajuhy.com.br\/site\/wp-content\/uploads\/2021\/07\/SAC-Digital-696x522-1.jpeg?resize=696%2C522\" alt=\"\" class=\"wp-image-58017\" srcset=\"https:\/\/i0.wp.com\/blogdoeloiltoncajuhy.com.br\/site\/wp-content\/uploads\/2021\/07\/SAC-Digital-696x522-1.jpeg?w=696&amp;ssl=1 696w, https:\/\/i0.wp.com\/blogdoeloiltoncajuhy.com.br\/site\/wp-content\/uploads\/2021\/07\/SAC-Digital-696x522-1.jpeg?resize=300%2C225&amp;ssl=1 300w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Os usu\u00e1rios dos <a href=\"https:\/\/atarde.com.br\/tags\/sac\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Servi\u00e7os de Atendimento ao Consumidor (SAC)<\/mark><\/strong><\/a> devem ficar atentos \u00e0s novas regras das unidades em todo o pa\u00eds. A partir dos pr\u00f3ximos 20 dias, o servi\u00e7o p\u00fablico adotar\u00e1 mudan\u00e7as significativas em seus atendimentos.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\"><strong>Dentre as principais altera\u00e7\u00f5es est\u00e3o:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a implementa\u00e7\u00e3o do SAC gratuito;<\/li>\n\n\n\n<li>atendimento humano obrigat\u00f3rio;<\/li>\n\n\n\n<li>limite de cinco n\u00edveis de atendimento;<\/li>\n\n\n\n<li>cancelamento facilitado;<\/li>\n\n\n\n<li>e suporte 24 horas em canais eletr\u00f4nicos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os funcion\u00e1rios tamb\u00e9m n\u00e3o poder\u00e3o direcionar o consumidor para outro canal de atendimento e devem retornar a liga\u00e7\u00e3o em at\u00e9 cinco minutos, caso ela caia durante o atendimento, aproveitando as informa\u00e7\u00f5es j\u00e1 fornecidas pelo consumidor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A op\u00e7\u00e3o de cancelamento de contratos e servi\u00e7os tamb\u00e9m dever\u00e1 estar dispon\u00edvel nos canais eletr\u00f4nicos e nos telef\u00f4nicos, disponibilizando o comprovante eletr\u00f4nico da solicita\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As mudan\u00e7as valem para empresas de setores regulados pelo governo federal e institui\u00e7\u00f5es que prestam servi\u00e7os financeiros digitais supervisionados pelo Banco Central.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-2 wp-block-paragraph\"><strong>Hor\u00e1rios mudam<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fique atento \u00e0 mudan\u00e7a nos hor\u00e1rios de atendimento. De acordo com o SAC, os canais eletr\u00f4nicos e o atendimento telef\u00f4nico ir\u00e3o mudar de hor\u00e1rio, assim como o tempo de espera no telefone.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\">Canais eletr\u00f4nicos e atendimento telef\u00f4nico:<\/mark><\/strong> servi\u00e7o humano das 8h \u00e0s 20h, todos os dias da semana.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\">Demandas urgentes:<\/mark><\/strong> atendimento humano imediato em qualquer hor\u00e1rio.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\">Tempo de espera no telefone:<\/mark><\/strong> at\u00e9 20 segundos para a maioria das demandas e 300 segundos, aproximadamente cinco minutos, para outros assuntos.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Mudan\u00e7as entram em vigor nos pr\u00f3ximos 20 dias. Blog do Eloilton Cajuhy \u2013 BEC &#x1f4f2; Siga o canal do BEC no WhatsApp Os usu\u00e1rios dos Servi\u00e7os de Atendimento ao Consumidor (SAC) devem ficar atentos \u00e0s novas regras das unidades em todo o pa\u00eds. A partir dos pr\u00f3ximos 20 dias, o servi\u00e7o p\u00fablico adotar\u00e1 mudan\u00e7as significativas [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":58017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[5],"tags":[],"class_list":["post-98830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cotidiano"],"acf":[],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blogdoeloiltoncajuhy.com.br\/site\/wp-content\/uploads\/2021\/07\/SAC-Digital-696x522-1.jpeg?fit=696%2C522&ssl=1","_links":{"self":[{"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/posts\/98830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/comments?post=98830"}],"version-history":[{"count":1,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/posts\/98830\/revisions"}],"predecessor-version":[{"id":98831,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/posts\/98830\/revisions\/98831"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/media\/58017"}],"wp:attachment":[{"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/media?parent=98830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/categories?post=98830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogdoeloiltoncajuhy.com.br\/site\/wp-json\/wp\/v2\/tags?post=98830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}